Refund Policy

Last Updated: February 22, 2026

1. Final Sale

By purchasing a Lemon Tools Premium subscription or any other service, you acknowledge and agree that:

• All sales are final and non-refundable
• No refunds will be issued for any reason, including but not limited to:
  • Change of mind
  • Unused subscription time
  • Service dissatisfaction
  • Technical issues
  • Account termination or suspension
• Payment disputes will not result in refunds

2. Recurring Billing

Premium subscriptions are billed on a recurring monthly basis. You will be automatically charged each month until you cancel your subscription.

Billing Cycle

• Subscriptions renew automatically on the same day each month
• You will continue to be charged monthly until you cancel
• No prorated refunds will be issued for partial months
• Charges are non-reversible

3. Cancellation Process

You may cancel your Premium subscription at any time through the Stripe billing portal. To cancel:

Manage Your Subscription on Stripe

Direct Link: https://billing.stripe.com/p/login/28EfZjgLyeL86jPaxP4ko00

What Happens When You Cancel

When you cancel your Premium subscription:

1. Immediate Effect: Your subscription is marked for cancellation
2. Access Until End of Period: You will retain Premium features until the end of your current billing period
3. End of Billing Period: At the end of your current billing cycle:
   • All Premium features will be terminated
   • Custom bots will be stopped and removed
   • Advanced features will be disabled
   • Your account will revert to the Free tier
4. No Future Charges: You will not be charged after your current billing period ends

4. Service Termination

Upon subscription cancellation or expiration:

• Custom Bots: All custom bot instances will be terminated immediately at the end of the billing period
• Premium Features: Access to Premium-only features (unlimited reaction roles, advanced auto-mod, server backups, social alerts, etc.) will be removed
• Data Retention: Your server configurations and settings may be retained for 30 days in case you wish to resubscribe
• Downgrades: Features that exceed Free tier limits will be disabled or limited to Free tier allowances

5. Payment Disputes

If you initiate a chargeback or payment dispute with your bank or credit card company:

• Your account will be immediately suspended
• All services will be terminated
• Access to the bot and dashboard will be revoked
• You may be permanently banned from using Lemon Tools

Note: Chargebacks do not constitute valid refund requests and will be treated as unauthorized payment disputes.

6. Free Trial (If Applicable)

If we offer a free trial period:

• You must cancel before the trial period ends to avoid being charged
• Once the trial converts to a paid subscription, the no-refund policy applies immediately
• Forgetting to cancel a trial does not qualify for a refund

7. Technical Issues

While we strive to provide 99.9% uptime and reliable service, technical issues, downtime, or service interruptions do not qualify for refunds. We will make reasonable efforts to resolve technical problems promptly.

8. Account Suspension or Termination

If your account is suspended or terminated for violating our Terms of Service:

• No refunds will be issued
• All remaining subscription time is forfeited
• Access to all features and services is permanently revoked

9. Price Changes

We reserve the right to modify subscription pricing. If we increase prices:

• Current subscribers will be notified at least 30 days in advance
• New prices will apply to subsequent billing cycles
• You may cancel before the price increase takes effect
• No refunds will be provided if you choose to cancel due to a price increase

10. Contact Information

If you have questions about this Refund Policy or your subscription, please contact us:

• Discord Support: https://discord.gg/EcTqmjPVVe
• Billing Portal: https://billing.stripe.com/p/login/28EfZjgLyeL86jPaxP4ko00

Please Note: Contacting support will not result in a refund, as our no-refund policy is absolute and applies to all circumstances.

11. Acknowledgment

By purchasing a Premium subscription or any service from Lemon Tools, you explicitly acknowledge that you have read, understood, and agree to this Refund Policy. You understand and agree that all purchases are final and non-refundable.

12. Policy Updates

We reserve the right to update this Refund Policy at any time. Changes will be effective immediately upon posting to this page. Your continued use of the service after any changes constitutes acceptance of the updated policy.